Frequently Asked Questions

Xenoxis Global Resources is an independent support service that assists University of Port Harcourt (UNIPORT) alumni with transcript and certificate applications. We guide you through the entire process, handle paperwork with UNIPORT, and ensure worldwide delivery of your documents.

No, we are not affiliated with, or endorsed by, the University of Port Harcourt. We are an independent service provider that assists alumni with their document requests. All documents are issued through official UNIPORT channels.

Our services are available to all UNIPORT alumni who need official transcripts, ECA certificates, or English proficiency certificates for employment, further studies, immigration, or personal use.

You can request either Student Copy transcripts (for personal use) or Official Copy transcripts (sealed and stamped by UNIPORT, required for most institutions and employers). Both are available for local and international delivery.

Processing typically takes 2-4 weeks depending on UNIPORT's current workload and your delivery location. We'll keep you updated throughout the process via email. Rush processing may be available for urgent requests (additional fees apply).

You'll need your UNIPORT matriculation number, graduation year, faculty and department information, and a valid form of identification. Additional documents may be required depending on your specific request.

Yes, you can request transcripts even if you didn't complete your degree. The transcript will show the courses you completed and the period you attended UNIPORT.

If your name has changed due to marriage or other reasons, you'll need to provide legal documentation (marriage certificate, deed poll, etc.) along with your application. Contact us for specific guidance on your situation.

Educational Credential Assessment (ECA) certificates are required for Canadian immigration (Express Entry) and are evaluated by organizations like WES (World Education Services) or ICAS. The certificate verifies your educational credentials for international recognition.

English proficiency certificates from UNIPORT are often required for study visas, immigration applications, and overseas employment when you need to prove that your education was conducted in English.

No, ECA certificates and English proficiency certificates are only available for international delivery as they are typically required for overseas applications.

We accept payments via Nigerian debit/credit cards, international cards (Visa, Mastercard), and bank transfers. All payments are processed securely through Flutterwave, a certified payment processor.

Card processing fees (1.4% for Nigerian cards, 3.8% for international cards) are charged by the payment provider (Flutterwave) to cover transaction processing costs. These fees are standard across all payment platforms and are added transparently at checkout so you receive your full service.

Refunds are evaluated on a case-by-case basis. If processing has not yet begun with UNIPORT, partial refunds may be available minus administrative costs. Contact us immediately if you need to cancel your application.

Currently, we require full payment upfront before processing begins. This ensures we can start working on your application immediately. Contact us if you have special circumstances.

We deliver worldwide! Local delivery is available throughout Nigeria, and international delivery covers over 100 countries including USA, Canada, UK, EU, Australia, and more.

Yes! All physical deliveries include tracking numbers. You'll receive tracking information via email once your documents are dispatched. You can track your shipment on the courier's website.

International delivery typically takes 5-10 business days after documents are dispatched from UNIPORT, depending on your destination. Express shipping options may be available for faster delivery.

For certain services and purposes, we can provide electronic copies via email. However, most institutions require official sealed hard copies. Check with your intended recipient about their requirements.

Yes. We use industry-standard encryption to protect your data. Your personal information is never shared with third parties except as necessary to process your application (e.g., with UNIPORT and delivery couriers).

Absolutely. All payments are processed through Flutterwave, a PCI-DSS certified payment processor. We never store your card details on our servers.